Unleash the Power of Self-Help in ServiceNow

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Embed expertly crafted video tutorials for Microsoft 365, Teams, Windows, macOS, iOS, and more—right into your ServiceNow experience.

Is Your ServiceNow Portal Underutilized?

The Challenge:

Many organizations struggle to maximize their ServiceNow investment. End users get lost navigating the system, support teams get bogged down with repeat requests, and self-service adoption remains low.

Any of these sound familiar?
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High call volume for simple how-to questions
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Underused self-service portals
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Frustrated end users
Outdated Training
Slowed IT efficiency and rising support costs

Turn ServiceNow into a Self-Service Powerhouse

The Solution: Knowledge Accelerators helps you deliver in-context, on-demand training where your users need it most. Our plug-and-play video tutorial library empowers users to solve issues independently—right inside ServiceNow.

Pre-built Video Tutorials

Covering Microsoft 365, Windows, Teams, OneDrive, macOS, iOS, and more

Flexible Integration

Choose the content you want and import directly into your ServiceNow instance

Contextual Learning

Videos surface in self-service searches, chatbots, and help widgets

Call Avoidance

Reduce repetitive support tickets with easy self-help solutions

Drive Productivity and Reduce IT Overhead

What You Can Expect:
  • Improve user experience and satisfaction
  • Reduce help desk burden and support costs
  • Increase adoption of ServiceNow and Microsoft 365 tools
  • Shorten onboarding and training time for new hires
  • Enhance your ServiceNow offerings
  • Resell or white-label training libraries
  • Add value with ongoing learning and support
  • Strengthen client relationships with measurable outcomes
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Customizable Content for Your Environment

Select only the products your team uses—from Windows and Outlook to iOS and macOS. Each video is concise, up-to-date, and built for real-world tasks.
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NOTE: All content is available in multiple languages and regularly updated with product changes.

Plug, Play, and Empower—All Within ServiceNow

With our XML or API connection, you can import prebuilt, always-updated video libraries in under two hours—no heavy IT lift required.

  • Import prebuilt libraries with ease
  • Use API or chatbot to surface videos in the flow of work
  • Works with ITSM modules, HR portals, and more
  • Compatible with ServiceNow Help and Virtual Agent

Measured Impact, Immediate ROI

Results That Matter

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↓ Reduce IT support tickets
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↑ Boost self-service portal usage
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↑ Increase onboarding with microlearning content
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↓ Training costs across departments

Your Trusted Partner in Software Learning

With over 50,000 training videos used by 50+ Fortune 100 companies, Knowledge Accelerators helps you stay ahead with continuous updates, multiple language options, and scalable support.

Ensure your ITSM system delivers real self-help—not just support delays.

Schedule Demo

Frequently Asked Questions

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How does integrating training specifically help in deflecting IT support tickets?

By embedding reliable, task-based video tutorials directly into ServiceNow, users resolve issues themselves reducing ticket volume. Video is powerful: 83% of people prefer video over text for support, making self-service faster, clearer, and more effective.
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What types of content are included in the pre-built video libraries for ServiceNow?

Our libraries feature thousands of short, task-based video tutorials and step-by-step guides for modern workplace apps like Microsoft 365 and more organized by product and feature, available in multiple languages and filmed in native environments.
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Is the integration process with ServiceNow complicated or time-consuming?

Integration is straightforward and quick. Using a standard XML import or API options, initial setup can be completed in under two hours. Our team provides ready-to-load XML files and automates ongoing updates, so your knowledge base stays current without extra effort.
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Which parts of the ServiceNow platform are compatible with your video integration?

Videos can be easily accessed and searched from the ServiceNow Portal and through Virtual Agents, including Now Assist and other popular connectors and agents.
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Is it available in different languages?

Our out-of-the-box knowledge base is offered in several languages, and we can create custom content in additional languages to meet your specific customer needs.