Drive ROI with Custom Knowledge Base Solutions & Training Content Conversion

Maximize the value of your proprietary and customized platforms—including Dynamics 365, EPIC, SAP, and beyond—with a high-performance custom knowledge base. Knowledge Accelerators specializes in training content conversion, turning complex technical documentation into targeted skill-building and adoption programs. Our tailored content solutions are designed to accelerate onboarding, reduce support tickets, and boost overall productivity by delivering the right information at the right time. 

Custom Content - Hero IMG

Expert Training Content Conversion Services

In today’s fast-paced digital landscape, outdated internal knowledge can stall
productivity and drain ROI from your proprietary software. Knowledge Accelerators
closes this gap with a dynamic, custom knowledge base designed to evolve with
your systems. Our continuous update cadence ensures employees always have access
to relevant, workflow-integrated training that boosts confidence, reduces IT support
requests, and drives mastery across platforms.

Custom Content - CTA 1

Knowledge Management Conversion

Custom Content - CTA 2

Aligning and Optimizing Content
Around Top Call Drivers

Custom Content - CTA 3

Knowledge Base Modernization

Modernize Legacy Knowledge. Prepare for AI. Empower Your Teams.

Outdated documentation scattered across attachments, images, and webforms makes it difficult to keep pace with change. Our Knowledge Management Conversion service is your first step toward an AI-ready, streamlined, and searchable knowledge base. We audit and transform your existing content into standardized formats optimized for automation, intelligent search, and integration with the platforms you teams use. The result? A continuously updated, highly accessible knowledge base that reduces support requests and enables smarter, faster decision-making across your organization.

IMG 1A
IMG 2A

Deflect IT Tickets with AI-Ready Call Driver Analysis

Recurring IT issues—like password resets, VPN setup, and Microsoft 365 how-to’s—often drive high ticket volumes. Knowledge Accelerators helps you break the cycle by analyzing your top call drivers and usage patterns, then creating targeted microlearning videos that address the most common support needs, including proprietary software tasks.


Our Knowledge Factory platform keeps your knowledge base and virtual agents continuously updated, while our self-service video content empowers users to solve problems independently reducing ticket volume and freeing IT teams to focus on strategic work.


With rapid deployment and access to an extensive video library, users get fast, intuitive support that they prefer. Research shows that 82% of users prefer consuming information through video rather than text. It’s a smarter, scalable way to boost self-service success and prepare your organization for AI-powered support.

Modernizing the Help Base with Microlearning

Knowledge Management Modernization transforms outdated, text-heavy knowledge
articles into a streamlined, reliable, and user-friendly resource. The process cleans and
updates content, removes duplicates, standardizes formatting and metadata, optimizes
articles for virtual agent delivery, verifies links and images, etc. The result is a modern
knowledge base that delivers accurate answers quickly, reduces confusion, and turns
your help desk into an efficient, on-demand learning resource.

IMG 4A

Seamless Integration and Automated Updates

Content is most effective when it’s available where users are working. Our custom solutions leverage different APIs and XMLs for seamless content integration, enabling our library to be deployed directly within your existing systems, such as ITSM, LMS, or Microsoft Office applications. Our content is always kept up to date, automatically updating with software changes, so your content stays current with the latest training
materials.

The Custom Content Solutions

Our Custom Content Solution provides a proven framework for delivering effective training. We start by identifying your unique workflows and processes. Using specialized capture tools and guidance from your subject matter experts, we record your exact procedures. These raw captures are then transformed into professional, branded microlearning videos and short courses, complete with voice-over and annotations, resulting in training assets tailored specifically to your organization. Whether it’s creating custom content to address top call drivers for ticketing deflection or capturing proprietary workflows unique to your organization, we collaborate closely with your team to define the content framework, identify critical skills, and develop training that aligns perfectly with your operational needs.

IMG 5A

Frequently Asked Questions

KA-lightning_purple

How does Knowledge Accelerators help us reduce IT support tickets and costs?

Knowledge Accelerators analyzes your top IT call drivers and creates custom, task‑based microlearning for proprietary and line‑of‑business applications. By providing searchable, in‑the‑flow‑of‑work support, users can self‑serve answers—reducing repetitive tickets and overall IT support costs.
KA-lightning_purple

What format is custom training content delivered in?

Custom training content is delivered as short, task‑focused microlearning videos organized into role‑based learning paths. Content is designed for fast consumption and easy reuse across onboarding, support, and adoption initiatives.
KA-lightning_purple

Where is custom training content delivered and accessed by users?

Custom content can be accessed through the Knowledge Accelerators User Adoption Platform or embedded directly into your existing LMS, ITSM, or SharePoint ensuring training is available exactly where users work.
KA-lightning_purple

Can you create custom training for proprietary or line‑of‑business applications?

Yes. Knowledge Accelerators specializes in capturing proprietary workflows and highly customized applications—including internally built systems—and converting them into scalable, role‑based microlearning that evolves as your processes change.
KA-lightning_purple

How is custom content kept up to date as systems and processes change?

Our Knowledge Factory continuously maintains and updates custom content as workflows, applications, and processes evolve—ensuring your training and knowledge base remain accurate, relevant, and AI‑ready.
KA-lightning_purple

How does custom content support AI, search, and virtual agents?

Custom content is structured and tagged to support intelligent search, self‑service portals, and AI‑powered virtual agents. This makes your knowledge base easier to reuse across chatbots, copilots, and future AI initiatives.

Streamline Your Knowledge

Embracing a custom content strategy with Knowledge Accelerators is a direct investment in operational efficiency. By converting legacy knowledge, deflecting common IT tickets, and modernizing your self-service tools, you empower your workforce and unlock the full potential of your software investments. Let us help you transform your organization’s knowledge into your most powerful asset.
Turn your documentation into a strategic asset. Request a Custom Content Audit.