Unlock the Full Potential of Your Enterprise Software: Drive ROI with Custom Content & Adoption Solutions
Maximize the value of your proprietary platforms and customized platforms, whether it’s Dynamics 365, EPIC, SAP, or others, empower users with targeted skill-building and adoption programs. Our tailored content solutions accelerate onboarding, reduce support tickets, and boost productivity. Choose our white-label User Adoption Platform or integrate seamlessly with ServiceNow or your LMS to deliver training where your users already work.
In today’s fast-paced digital landscape, outdated internal knowledge can stall
productivity and drain ROI from your proprietary software. Knowledge Accelerators
closes this gap with dynamic, custom microlearning content designed to evolve with
your systems. Our continuous update cadence ensures employees always have access
to relevant, workflow-integrated training that boosts confidence, reduces IT support
requests, and drives mastery across platforms.
Knowledge Management Conversion
Aligning and Optimizing Content
Around Top Call Drivers
Knowledge Base Modernization
Modernize Legacy Knowledge. Prepare for AI. Empower Your Teams.
Outdated documentation scattered across attachments, images, and webforms makes it difficult to keep pace with change. Our Knowledge Management Conversion service is your first step toward an AI-ready, streamlined, and searchable knowledge base. We audit and transform your existing content into standardized formats optimized for automation, intelligent search, and integration with the platforms you teams use. The result? A continuously updated, highly accessible knowledge base that reduces support requests and enables smarter, faster decision-making across your organization.
Deflect IT Tickets with AI-Ready Call Driver Analysis
Recurring IT issues—like password resets, VPN setup, and Microsoft 365 how-to’s—often drive high ticket volumes. Knowledge Accelerators helps you break the cycle by analyzing your top call drivers and usage patterns, then creating targeted microlearning videos that address the most common support needs, including proprietary software tasks.
Our Knowledge Factory platform keeps your knowledge base and virtual agents continuously updated, while our self-service video content empowers users to solve problems independently reducing ticket volume and freeing IT teams to focus on strategic work.
With rapid deployment and access to an extensive video library, users get fast, intuitive support that they prefer. Research shows that 82% of users prefer consuming information through video rather than text. It’s a smarter, scalable way to boost self-service success and prepare your organization for AI-powered support.
Modernizing the Help Base with Microlearning
Knowledge Management Modernization transforms outdated, text-heavy knowledge
articles into a streamlined, reliable, and user-friendly resource. The process cleans and
updates content, removes duplicates, standardizes formatting and metadata, optimizes
articles for virtual agent delivery, verifies links and images, etc. The result is a modern
knowledge base that delivers accurate answers quickly, reduces confusion, and turns
your help desk into an efficient, on-demand learning resource.
Seamless Integration and Automated Updates
Content is most effective when it’s available where users are working. Our custom solutions leverage different APIs and XMLs for seamless content integration, enabling our library to be deployed directly within your existing systems, such as ITSM, LMS, or Microsoft Office applications. Our content is always kept up to date, automatically updating with software changes, so your content stays current with the latest training
materials.
The Custom Content Solutions
Our Custom Content Solution provides a proven framework for delivering effective training. We start by identifying your unique workflows and processes. Using specialized capture tools and guidance from your subject matter experts, we record your exact procedures. These raw captures are then transformed into professional, branded microlearning videos and short courses, complete with voice-over and annotations, resulting in training assets tailored specifically to your organization. Whether it’s creating custom content to address top call drivers for ticketing deflection or capturing proprietary workflows unique to your organization, we collaborate closely with your team to define the content framework, identify critical skills, and develop training that aligns perfectly with your operational needs.
Streamline Your Knowledge
Embracing a custom content strategy with Knowledge Accelerators is a direct investment in operational efficiency. By converting legacy knowledge, deflecting common IT tickets, and modernizing your self-service tools, you empower your workforce and unlock the full potential of your software investments. Let us help you transform your organization’s knowledge into your most powerful asset.