Tonal Analysis

When your quality monitoring tools identify that an agent has a deficiency, training is automatically assigned. The training includes numerous opportunities for agents to practice by listening to and responding to call scenarios.

Practices quizzes are interactive and can be taken over and over until mastery is achieved.

The system’s integrated AI provides agents with immediate feedback on their written exchanges, so supervisors and team leads don’t have to.

Robust reporting enables deep insights into user completion trends and automatically sends training reminders.