--- title: ServiceNow | Knowledge Accelerators description: Empower your employees with up-to-date training on ServiceNow. Reduce IT tickets and accelerate your team's knowledge. Contact us today! --- [![Knowledge Accelerators](https://www.knowledgeaccelerators.com/hubfs/kno-logo-color.svg)](https://www.knowledgeaccelerators.com/?hsLang=en) - Solutions - [Microsoft 365 Training & User Adoption](https://www.knowledgeaccelerators.com/microsoft365-training) - [Copilot & AI Adoption Program](https://www.knowledgeaccelerators.com/copilot) - [Custom Content](https://www.knowledgeaccelerators.com/custom-content) - [CyberSecurity Education](https://www.knowledgeaccelerators.com/cybersecurity) - [Agent Training](https://www.knowledgeaccelerators.com/agent-training) - Integrations - [LMS Integrations](https://www.knowledgeaccelerators.com/knowledge-accelerators-lms-integration) - [ServiceNow Integrations](https://www.knowledgeaccelerators.com/servicenow) - [Case Studies](https://www.knowledgeaccelerators.com/resources) - [Why KA?](https://www.knowledgeaccelerators.com/about-us) - [Our Video Library](https://www.knowledgeaccelerators.com/how-to-video-library) - [Who We Serve](https://www.knowledgeaccelerators.com/who-we-serve) - [Become a Partner](https://www.knowledgeaccelerators.com/become-a-reseller) - [KA on Coursera](https://www.knowledgeaccelerators.com/coursera-courses) - [Contact Us](https://www.knowledgeaccelerators.com/contact-us) [Schedule Demo](https://www.knowledgeaccelerators.com/demo?hsLang=en) [Talk to an Expert](https://www.knowledgeaccelerators.com/contact-us?hsLang=en) Try It Free ## I’m a... - Software Customer - Software Vendor ### Create your free account to support your end users ### Create your free account to support your end users # Unleash the Power of Self-Help in ServiceNow ![NewSNOWServiceNowImage](https://www.knowledgeaccelerators.com/hs-fs/hubfs/NewSNOWServiceNowImage.png?width=654&height=375&name=NewSNOWServiceNowImage.png "NewSNOWServiceNowImage") Embed expertly crafted video tutorials for Microsoft 365, Teams, Windows, macOS, iOS, and more—right into your ServiceNow experience. [Schedule a Demo](https://www.knowledgeaccelerators.com/demo?hsLang=en) [Talk to an Expert](https://www.knowledgeaccelerators.com/contact-us?hsLang=en) ## Is Your ServiceNow Portal Underutilized? ### The Challenge: Many organizations struggle to maximize their ServiceNow investment. End users get lost navigating the system, support teams get bogged down with repeat requests, and self-service adoption remains low. ###### Any of these sound familiar? ![high call volume (1)](https://www.knowledgeaccelerators.com/hs-fs/hubfs/high%20call%20volume%20(1).png?width=100&height=100&name=high%20call%20volume%20(1).png "high call volume (1)") High call volume for simple how-to questions ![self-service portal usage-1](https://www.knowledgeaccelerators.com/hs-fs/hubfs/self-service%20portal%20usage-1.png?width=100&height=100&name=self-service%20portal%20usage-1.png "self-service portal usage-1") Underused self-service portals ![reduce costs-1](https://www.knowledgeaccelerators.com/hs-fs/hubfs/reduce%20costs-1.png?width=100&height=100&name=reduce%20costs-1.png "reduce costs-1") Frustrated end users ![Outdated Training](https://www.knowledgeaccelerators.com/hs-fs/hubfs/Outdated%20Training.png?width=100&height=100&name=Outdated%20Training.png "Outdated Training") Slowed IT efficiency and rising support costs ## Turn ServiceNow into a Self-Service Powerhouse The Solution: Knowledge Accelerators helps you deliver in-context, on-demand training where your users need it most. Our plug-and-play video tutorial library empowers users to solve issues independently—right inside ServiceNow. ### Pre-built Video Tutorials Covering Microsoft 365, Windows, Teams, OneDrive, macOS, iOS, and more ### Flexible Integration Choose the content you want and import directly into your ServiceNow instance ### Contextual Learning Videos surface in self-service searches, chatbots, and help widgets ### Call Avoidance Reduce repetitive support tickets with easy self-help solutions ## Drive Productivity and Reduce IT Overhead What You Can Expect: For Enterprises: For Resellers: - Improve user experience and satisfaction - Reduce help desk burden and support costs - Increase adoption of ServiceNow and Microsoft 365 tools - Shorten onboarding and training time for new hires - Enhance your ServiceNow offerings - Resell or white-label training libraries - Add value with ongoing learning and support - Strengthen client relationships with measurable outcomes ![global-software-company](https://www.knowledgeaccelerators.com/hubfs/Knowledge%20Acc%202024/global-software-company.png "global-software-company") ## Customizable Content for Your Environment Select only the products your team uses—from Windows and Outlook to iOS and macOS. Each video is concise, up-to-date, and built for real-world tasks. ![Microsoft 365 Icon](https://www.knowledgeaccelerators.com/hs-fs/hubfs/MSFTIconsMay25/Microsoft%20365%20Icon.png?width=120&height=156&name=Microsoft%20365%20Icon.png "Microsoft 365 Icon") ![Microsoft Teams Icon](https://www.knowledgeaccelerators.com/hs-fs/hubfs/MSFTIconsMay25/Microsoft%20Teams%20Icon.png?width=120&height=156&name=Microsoft%20Teams%20Icon.png "Microsoft Teams Icon") ![Outlook Icon](https://www.knowledgeaccelerators.com/hs-fs/hubfs/MSFTIconsMay25/Outlook%20Icon.png?width=120&height=156&name=Outlook%20Icon.png "Outlook Icon") ![OneDrive Icon](https://www.knowledgeaccelerators.com/hs-fs/hubfs/MSFTIconsMay25/OneDrive%20Icon.png?width=120&height=156&name=OneDrive%20Icon.png "OneDrive Icon") ![Windows Icon](https://www.knowledgeaccelerators.com/hs-fs/hubfs/MSFTIconsMay25/Windows%20Icon.png?width=120&height=156&name=Windows%20Icon.png "Windows Icon") ![Microsoft Power Platform Icon](https://www.knowledgeaccelerators.com/hs-fs/hubfs/MSFTIconsMay25/Microsoft%20Power%20Platform%20Icon.png?width=120&height=156&name=Microsoft%20Power%20Platform%20Icon.png "Microsoft Power Platform Icon") ![Logos Slide 1-1](https://44282919.fs1.hubspotusercontent-na1.net/hub/44282919/hubfs/Logos%20Slide%201-1.jpg?width=1200&length=1200&name=Logos%20Slide%201-1.jpg) ![Logos Slide 2-1](https://44282919.fs1.hubspotusercontent-na1.net/hub/44282919/hubfs/Logos%20Slide%202-1.jpg?width=1200&length=1200&name=Logos%20Slide%202-1.jpg) ![Logos Slide 3-1](https://44282919.fs1.hubspotusercontent-na1.net/hub/44282919/hubfs/Logos%20Slide%203-1.jpg?width=1200&length=1200&name=Logos%20Slide%203-1.jpg) ![Logos Slide 4-1](https://44282919.fs1.hubspotusercontent-na1.net/hub/44282919/hubfs/Logos%20Slide%204-1.jpg?width=1200&length=1200&name=Logos%20Slide%204-1.jpg) NOTE: All content is available in multiple languages and regularly updated with product changes. [Schedule Demo](https://www.knowledgeaccelerators.com/demo?hsLang=en) ## Plug, Play, and Empower—All Within ServiceNow With our XML or API connection, you can import prebuilt, always-updated video libraries in under two hours—no heavy IT lift required. - Import prebuilt libraries with ease - Use API or chatbot to surface videos in the flow of work - Works with ITSM modules, HR portals, and more - Compatible with ServiceNow Help and Virtual Agent ### Measured Impact, Immediate ROI ## Results That Matter ![reduce costs (2)](https://www.knowledgeaccelerators.com/hs-fs/hubfs/reduce%20costs%20(2).png?width=100&height=100&name=reduce%20costs%20(2).png "reduce costs (2)") ↓ Reduce IT support tickets ![self-service portal usage-1](https://www.knowledgeaccelerators.com/hs-fs/hubfs/self-service%20portal%20usage-1.png?width=100&height=100&name=self-service%20portal%20usage-1.png "self-service portal usage-1") ↑ Boost self-service portal usage ![M322846 - Page Build Assets (3)-1](https://www.knowledgeaccelerators.com/hs-fs/hubfs/M322846%20-%20Page%20Build%20Assets%20(3)-1.png?width=100&height=100&name=M322846%20-%20Page%20Build%20Assets%20(3)-1.png "M322846 - Page Build Assets (3)-1") ↑ Increase onboarding with microlearning content ![reduce costs (1)](https://www.knowledgeaccelerators.com/hs-fs/hubfs/reduce%20costs%20(1).png?width=100&height=100&name=reduce%20costs%20(1).png "reduce costs (1)") ↓ Training costs across departments ### Your Trusted Partner in Software Learning With over 50,000 training videos used by 50+ Fortune 100 companies, Knowledge Accelerators helps you stay ahead with continuous updates, multiple language options, and scalable support. Ensure your ITSM system delivers real self-help—not just support delays. [Schedule Demo](https://www.knowledgeaccelerators.com/demo?hsLang=en) ## Frequently Asked Questions ![KA-lightning\_purple](https://www.knowledgeaccelerators.com/hs-fs/hubfs/KA-lightning_purple.png?width=50&height=50&name=KA-lightning_purple.png) ### How does Knowledge Accelerators integrate with ServiceNow? ##### Knowledge Accelerators integrates with ServiceNow self‑service and Virtual Agents via API or XML to surface short, relevant training videos at the point of need, improving self‑service without disrupting workflows. ![KA-lightning\_purple](https://www.knowledgeaccelerators.com/hs-fs/hubfs/KA-lightning_purple.png?width=50&height=50&name=KA-lightning_purple.png) ### What types of issues does ServiceNow‑embedded training help reduce? ##### Our ServiceNow training content helps reduce common support tickets related to Microsoft 365, Teams, Copilot, Windows, macOS, and cybersecurity questions by enabling users to resolve issues independently. ![KA-lightning\_purple](https://www.knowledgeaccelerators.com/hs-fs/hubfs/KA-lightning_purple.png?width=50&height=50&name=KA-lightning_purple.png) ### How is this different from a traditional ServiceNow knowledge base? ##### Traditional ServiceNow knowledge bases rely on static articles that users often skip or misunderstand. Knowledge Accelerators delivers short, visual, task‑based videos that dramatically improve self‑service adoption and ticket avoidance. ![KA-lightning\_purple](https://www.knowledgeaccelerators.com/hs-fs/hubfs/KA-lightning_purple.png?width=50&height=50&name=KA-lightning_purple.png) ### Can ServiceNow users access the training through Virtual Agents? ##### Yes. Training videos can be surfaced directly inside ServiceNow Virtual Agents and chat experiences, enabling faster resolution and improving first‑contact containment without opening new tickets. ![KA-lightning\_purple](https://www.knowledgeaccelerators.com/hs-fs/hubfs/KA-lightning_purple.png?width=50&height=50&name=KA-lightning_purple.png) ### Does this reduce IT support tickets and costs? ##### Yes. Organizations commonly see a reduction in repetitive “how‑to” and access‑related tickets by enabling on‑demand video training inside ServiceNow, lowering support volume and improving IT efficiency. ![KA-lightning\_purple](https://www.knowledgeaccelerators.com/hs-fs/hubfs/KA-lightning_purple.png?width=50&height=50&name=KA-lightning_purple.png) ### Is the training content kept up to date automatically? ##### Yes. All ServiceNow‑embedded training is continuously updated as Microsoft tools, Copilot features, and operating systems change eliminating outdated articles and manual content maintenance. ![KA-lightning\_purple](https://www.knowledgeaccelerators.com/hs-fs/hubfs/KA-lightning_purple.png?width=50&height=50&name=KA-lightning_purple.png) ### Can ServiceNow training be customized for our environment? ##### Yes. Organizations can select only the training content relevant to their tools, roles, and users, ensuring a tailored ServiceNow self‑service experience aligned to real workflows. ![KA-lightning\_purple](https://www.knowledgeaccelerators.com/hs-fs/hubfs/KA-lightning_purple.png?width=50&height=50&name=KA-lightning_purple.png) ### Does this integrate with our LMS or other systems? ##### Yes. Knowledge Accelerators supports ServiceNow alongside LMS and ITSM integrations, allowing organizations to deliver consistent training across ServiceNow, LMS platforms, and in‑workflow tools. ![KA-lightning\_purple](https://www.knowledgeaccelerators.com/hs-fs/hubfs/KA-lightning_purple.png?width=50&height=50&name=KA-lightning_purple.png) ### Where can I see real examples of ServiceNow outcomes? ##### You can explore real‑world results and customer outcomes on our Resources and Case Studies page. ### DISCOVER - [M365 Training / User Adoption](https://www.knowledgeaccelerators.com/microsoft365-training) - [Copilot & AI Adoption](https://www.knowledgeaccelerators.com/copilot) - [Custom Content](https://www.knowledgeaccelerators.com/custom-content) - [Cyber Security Education](https://www.knowledgeaccelerators.com/cybersecurity) - [Agent Training](https://www.knowledgeaccelerators.com/agent-training) - [LMS Integrations](https://www.knowledgeaccelerators.com/knowledge-accelerators-lms-integration) - [ServiceNow Integrations](https://www.knowledgeaccelerators.com/servicenow) - [Case Studies](https://www.knowledgeaccelerators.com/resources) ### COMPANY - [Contact Us](https://www.knowledgeaccelerators.com/contact-us) - [Why KA?](https://www.knowledgeaccelerators.com/about-us) - [Our Video Library](https://www.knowledgeaccelerators.com/how-to-video-library) - [Report a Concern](https://www.knowledgeaccelerators.com/reportaconcern) - [Privacy Policy](https://www.knowledgeaccelerators.com/privacy-policy) ### CONTACT 5401 W. Kennedy Blvd, Suite 100, Tampa, FL, 33609 [813-374-9436](tel:18133749436) Copyright 2024 Knowledge Accelerators, all rights reserved.