Elevate your agents' skills
In today's fast-paced tech world, staying ahead is crucial. Our Agent Continuous Learning Campaign (ACLC) provides tools to keep your agents updated and boost customer satisfaction. From First Call Resolution (FCR) Learning Campaigns to update alerts, QA remediation, and new hire training, we ensure your team excels.
Master new skills weekly with our unique learning approach
Continuous skill development is a real. Our 5-20 minute weekly Learning Campaigns include lessons, activities, assessments, and coaching. This ensures ongoing learning, so agents constantly improve their skills without leaving their roles.
Integrate engaging real-world practice
Listening to calls and practicing scenarios is the best way to guide your new and struggling support agents. After all, “You are what THEY hear.”
Integrated machine learning and AI functionality allows agents to evaluate their verbal and written tone to ensure satisfying customer interactions
From generic training to customized coaching
We know one size doesn't fit all. The ACLC offers personalized coaching, mentoring, and learning demos.
Agents can book coaching sessions via their team lead's calendar, getting immediate feedback and applying it right away.
Increase customer satisfaction and boost efficiency with Knowledge Accelerators
Customer service is the backbone of any business. Our highly rated course by Knowledge Accelerators, hosted on Coursera, gives agents the fundamentals of customer support. Offer your team a tailored, abridged version to meet their specific needs.