ServiceNow End-User Videos

Knowledge Accelerators provides a how-to video library that is scripted to sync with the way adults process and retain information. Our content imports into ServiceNow's end-user self-service portal with one-click ease. End users will self-serve knowledge when they can watch a short video that answers a specific question they have about a particular software function.

See It, Hear It, Do It! - "Quick Answers"

When you have a software inquiry, multimedia allows you to witness the process, hear the explanation, and perform the task.

Arranged in single question-answer pairs, the Video Tutorial Library is granular, concise, and targeted to allow you to find just the answer! Each video tutorial can be directly accessed. This allows your team to reuse all of the content and build customized training and support materials. 

Novice to Expert - "Comprehensive Support"

Boosting productivity is crucial for any organization, but it can be a hassle to achieve, due to the disparities in software comprehension. The Video Tutorial Library allows new users to be trained quickly and support experienced users with new tips and tricks. 

Our new Training Toolkit provides reusable learning objects and customizable training aids in PowerPoint, Excel, and PDF formats to assist trainers and support teams in developing client specific programs. 

Just-In-Time - "Just the Facts"

In a demanding world, everyone is seeking the efficient training and support tools. Our solutions are accessed through the ServiceNow self-service system. The Training Toolkit provides templates for your support teams to reuse the videos in FAQ, Call Driver, and Migration Tips

Load & Go - "Built to Integrate"

The Video Tutorial Library can quickly be deployed using an industry standard XML file format. Simply import the XML files to add the text-based solutions into the ServiceNow application. End users can now easily find solutions using the search function. The library provides content and learning tools that permit users to quickly locate the solutions they need to solve their software problems. 

Our multimedia library is available for popular desktop and mobile applications:  

  • iOS 10
  • Browsers
  • Windows 10
  • macOS Sierra 
  • MS Office 365
  • IBM Connections
  • MS Power BI Desktop
  • MS Office 2010; 2013; 2016