Knowledge Accelerators provides a how-to video library that is scripted to sync with the way adults process and retain information. This library is designed to help users with onboarding, migrations, how-to support, and continuous learning. The knowledge base and training materials are updated continuously, all changes to Office 365 are documented within days of being added to the Office 365 platform. All Office 365, Win10, MAC, and iOS content is available in 8 international languages.
- When users have a software inquiry, multimedia allows them to witness the process, hear the explanation, and perform the task. See It, Hear It, Do It!
- "Quick Answers“ Arranged in single question-answer pairs, the Video Tutorial library is granular, concise, and targeted to allow users to find just the answer!
- Novice to Expert - "Comprehensive Support" with ability to integrate into ServiceNow's end-user self-service portals, Teams, SharePoint, Office Add- ins and BOTs.
- Eliminate out-of-date training content! Scheduled import updates can be setup, so your knowledge base will always be up-to-date and updates can be set to be retrieved weekly, monthly, or quarterly.