The Challenge: Navigating the Need for Scalable Copilot Training for Employees

A leading financial services organization recognized the immense potential of AI but faced a common roadblock: how to effectively roll out Copilot training for employees in a way that was both secure and scalable. They specifically sought to increase the adoption of the free, unlicensed version of Microsoft Copilot.

The organization identified three primary hurdles:

• License Optimization & Security: There was a critical need to ensure users leveraged the internal, unlicensed Microsoft Copilot "in-flow" rather than turning to unmanaged, free external AI tools.
  

• Low Initial Utilization: Despite the tool's availability, adoption was lagging significantly due to a lack of structured training support for the workforce.
  

• The Need for a Rapid Rollout: The firm required a fast, flexible solution that could scale across the entire organization to meet productivity goals without disrupting busy schedules.
  

The Solution: A Customized Copilot Accelerator Strategy

To meet these demands, Knowledge Accelerators (KA) partnered with the organization’s Managed Service Provider (MSP) to deploy a customized copilot accelerator. This tailored, on-demand training plan was designed for rapid delivery, moving from planning to launch in just two weeks

The solution featured:

• Collaborative & Relevant Planning: KA worked closely with the partner team to define rollout requirements, including ensuring the training remained hyper-relevant.

• Tailored Microlearning Paths: Utilizing the KA Copilot video library and Learning Campaign tool, we built interactive learning paths that required zero manual video creation from the client.
  

• Seamless Workflow Integration: The Copilot training for employees was delivered "in the flow of work." These paths were paced over time to engage both early adopters and those who joined the journey later.
  

• Self-Paced Flexibility: The training was designed with self-paced online paths, allowing employees to build AI skills on a schedule that boosted their individual success.

The Results: Unmatched Completion in Just 8 Weeks

The impact of this customized copilot accelerator was immediate and measurable, with engagement metrics that far exceeded industry norms for voluntary corporate training.

Record-Breaking Engagement:

• 70% Course Completion Rate: Out of 13,000+ course enrollments, the program saw over 9,000 completions.
  

• 155,000+ Video Views: The workforce engaged deeply with the Copilot microlearning videos throughout the 8-week training period.
  

• Exceeded Delivery Expectations: Custom campaigns and tailored content were fully delivered for launch within only two weeks of the initial engagement.

• 98% Positive Ratings: Of the 400+ pieces of content rated, 98% were classified as "good to excellent".

Whether you are starting with unlicensed versions or moving to full licenses, our customized Copilot accelerator provides the rapid, effective Copilot training for employees your organization needs to thrive.