A large global healthcare company recognized the potential for AI-driven efficiency but found that initial Microsoft Copilot utilization was significantly below expectations. The organization faced a complex internal landscape that hindered organic growth.
The organization identified two primary hurdles:
Varied Skill Levels: The workforce possessed vastly different levels of AI experience, ranging from employees who only understood basic prompting to those attempting to use Copilot within specific Microsoft 365 applications.
Need for Scale: To be effective, the company required a self-service training model that could provide high-quality Copilot training for employees across their global operations.
Knowledge Accelerators (KA) partnered with the healthcare leader to implement a customized copilot accelerator. This strategy moved away from generic instruction, focusing instead on high-engagement, tailored learning campaigns.
The solution included:
Strategic Campaign Design: KA worked closely with the client to define specific requirements and design campaign materials that would directly boost trainee enrollment and engagement.
Tiered Learning Paths: By leveraging the KA Copilot training library and Learning Campaign tool, the team quickly created interactive learning paths that catered to all users, from beginners to advanced AI practitioners. By leveraging the KA Copilot training library and Learning Campaign tool, the team quickly created interactive learning paths that catered to all users, from beginners to advanced AI practitioners.
Self-Service Accessibility: The program empowered employees to learn at their own pace, ensuring the training was accessible regardless of their starting skill level. The program empowered employees to learn at their own pace, ensuring the training was accessible regardless of their starting skill level.
The impact of the customized copilot accelerator was immediate and transformative, resulting in a near-total shift in user behavior among the trainee group.
Exponential Growth in User Activity:
From <1% to >99% Adoption: Before the training, only 2 out of 525 trainees were active users. Following the campaign, active users surged to 523.
Sustained Usage: 99% of trainees remained active with Copilot even after the official training window had closed.
The Copilot training for employees didn't just teach the basics; it drove deep integration across the tools employees use every day:
Whether your team is at a beginner or advanced level, our customized Copilot accelerator provides the structured Copilot training for employees needed to drive measurable adoption.